Return Policy

BrenTuning “BT” takes great care to ensure our customers receive the proper products to suit their individual needs. If for any reason a purchase does not meet those needs and may require an exchange or in some cases a refund, you are encouraged to contact an BT Representative prior to returning,  as they may offer additional information about the product or related products which may serve to be helpful.

-We are happy to accept your returned merchandise so long as the following criteria are met:

-All returns must be pre-authorized by contacting an BT representative at 508-762-1769. No return authorizations with be made via email.

-All returns must be received by BT within 30 days of the date in which the product was shipped.

-All returned merchandise must be in new, unused condition and in the original packaging or box.

-All returned merchandise must be shipped with the BT issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or other packaging.

-Special Order items will not be accepted for exchange or return unless previously authorized by an BT representative.

-BT Reserves the right to require a 25% restocking fee depending on nature of return.

-Please be sure to adhere to the criteria specified above as any return that does not will be ineligible for credit or exchange and will be refused or returned to the sender.

-Shipping charges for returned merchandise are the responsibility of the customer.

-Original shipping costs are non refundable.

-Exchanges are subject to product availability. Any exchange for a product upgrade to credit requires the ORIGINAL product shipped back first as proof of purchase.

-Any deposit received for a tuning appointment is non-refundable. If you would like to reschedule, you can do so with 48 hours notice. You must speak to a BT representative to confirm.

For further information, contact BrenTuning by calling 1.508.762.1769,
Monday through Friday between the hours of 9:00 a.m. and 6:00 p.m. (EST).

 *****Vehicle Warranty and Emissions: A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or affect your insurance coverage if used in a racing scenario, factory warranty and new OEM part warranty. Performance parts and software are sold as is without any warranty of any type. There is no warranty stated or implied due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification. Any street vehicle going through an inspection process needs to comply with all OEM requirements. We do not offer emission testing or help for modified vehicles.

 

SATISFIED CLIENTS MAKE US HAPPY

  • “ Professional, knowledgeable and friendly. The BrenTuning team delivered excellent work and answered all of my questions. Their E-Tune service was a great experience and I would do it again. ”

    Chris Cioffari May 12, 2017
  • “ I highly recommend Bren Tuning. I've gone to see them twice with my 15' STI, first time after getting the access port and installing an intake and last week for GS downpipe, N1 cat back and of course another tune. Couldn't be happier with the results, car runs and sounds even better that I expected. ”

    Troy Cregger May 12, 2017
  • “ Had my 2010 335xi serviced here and I have nothing but good things to say about these guys. I had a lot of work done at once and it all came out perfect. Definitely recommend and you are guaranteed to be pleased with the results! ”

    Dariush Vafaee May 12, 2017
  • “ Just finished getting a e-tune on my 15 wrx and its amazing! Car runs so smooth and has so much power! I highly recommend them for anything you need for your car. I will be taking the 3 hour trip to get more work done. Customer service was great and speedy! ”

    Chris Hernandez May 12, 2017
  • “ I've been working with Bren for over a year now on my 2015 STi. It's not often I find a shop that shares my perspective when it comes to my car. Down to earth, "REAL' car-guys. They treat my car as if it were their own, and do their best to exceed my expectations every time. I also use them for maintenance on my car. Its where I prefer to bring my car, because I know nothing will be overlooked. And when track days come around , they'll be there too, to help and advise me every step of the way. I cant ask for anything more than that. ”

    Mar Salisbury May 12, 2017
  • “ Bren seriously took his time with my tune and it was absolutely amazing. Really worked hard to get it right and when I saw that dyno sheet I almost wanted to cry from joy, power curves were amazing and he ended up getting me perfectly to 337hp 337tq. I couldn't be more happy with numbers like that. Not only was the tune amazing, but the customer service. I had a 330 spot on a Friday, ran into some trouble getting there and wasn't able to arrive until 45 minutes after my appointment. I simply called them, and was told exactly this "hey man no worries we understand, get here whenever you can and we'll make sure we take care of you tonight." To me... That says it all about Bren right there. Excellent work, you've got a lifetime customer here. ”

    Jamie Pereira May 12, 2017
  • “ Had an install and protune done with Bren and the team on my 2015 WRX. Car put out absolutely stunning results! Bren really took time and patience getting the tune right. After the dyno tune he sat with me for a ride along to make sure everything was to my liking. Great team, very friendly, down to earth and professional! ”

    Vahe Keshishian May 12, 2017
  • “ Got my 2015 Wrx e-tuned by Brentuning and could not have been any better. All my questions and concerns were answered in a timely fashion along with the tuning process itself. Car is now so much more drivable with the rev hang removed, pulls much smoother, and pulls way harder all the way to redline. ”

    Perry Alpert May 12, 2017
  • “ Hands Down...The BEST Customer Service Ever. I have a Stage 2+ 2012 STi and worked with BrenTuning to have a Protune added. The car feels completely different. There is significantly less delay in response time. The boost holds much better and is a much smoother pull. I can also feel a significant gain in tongue. Their response time was incredible though. Communication was done through email and the turn around time was instantaneous, literally felt like texting. I would highly recommend BrenTuning for great work and outstanding customer service. ”

    Ben Weber May 09, 2017
Competition use only parts are clearly labeled as competition use only in the product listing page and may only be used according to the guidelines posted on our Emissions Notice to Customers in California page