Chat with us, powered by LiveChat

Return Policy

BrenTuning “BT” takes great care to ensure our customers receive the proper products to suit their individual needs. If for any reason a purchase does not meet those needs and may require an exchange or in some cases a refund, you are encouraged to contact an BT Representative prior to returning,  as they may offer additional information about the product or related products which may serve to be helpful.

-We are happy to accept your returned merchandise so long as the following criteria are met:

-All returns must be pre-authorized by contacting an BT representative at 508-762-1769. No return authorizations with be made via email.

-All returns must be received by BT within 30 days of the date in which the product was shipped.

-All returned merchandise must be in new, unused condition and in the original packaging or box.

-All returned merchandise must be shipped with the BT issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or other packaging.

-Special Order items will not be accepted for exchange or return unless previously authorized by an BT representative.

-BT Reserves the right to require a 25% restocking fee depending on nature of return.

-Please be sure to adhere to the criteria specified above as any return that does not will be ineligible for credit or exchange and will be refused or returned to the sender.

-Shipping charges for returned merchandise are the responsibility of the customer.

-Original shipping costs are non refundable.

-Exchanges are subject to product availability. Any exchange for a product upgrade to credit requires the ORIGINAL product shipped back first as proof of purchase.

-Any deposit received for a tuning appointment is non-refundable. If you would like to reschedule, you can do so with 48 hours notice. You must speak to a BT representative to confirm.

For further information, contact BrenTuning by calling 1.508.762.1769,
Monday through Friday between the hours of 9:00 a.m. and 6:00 p.m. (EST).

 *****Vehicle Warranty and Emissions: A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or affect your insurance coverage if used in a racing scenario, factory warranty and new OEM part warranty. Performance parts and software are sold as is without any warranty of any type. There is no warranty stated or implied due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification. Any street vehicle going through an inspection process needs to comply with all OEM requirements. We do not offer emission testing or help for modified vehicles.

 

Competition use only parts are clearly labeled as competition use only in the product listing page and may only be used according to the guidelines posted on our Emissions Notice to Customers in California page